Privacy Policy

Effective Date: Jun 01, 2025

SonicPad AI ("we", "our", or "us") provides an app that enables store owners to deploy AI-powered chat assistants on their storefronts. This privacy policy explains how we collect, use, and protect personal information obtained through our app.

1. Information We Collect

When you install and use the SonicPad AI Shopify app, we may collect the following data:

Store details (store name, domain, email)
Storefront content (products, collections, policies, pages)
Customer data necessary for app functionality (e.g., anonymized chat queries)
Usage data for support and product improvement

We do not collect or store any payment information from merchants or customers.

2. How We Use the Information

We use the collected data to:

Train and personalize your AI assistant
Sync and update your store’s content
Provide technical support and app maintenance
Monitor performance and improve features

We do not sell or share your data with third-party advertisers.

3. Data Sharing

We only share data with trusted service providers that help us operate our app (e.g., hosting services, analytics). All providers are contractually obligated to protect your data.We may also disclose data if required by law or to protect our legal rights.

4. Data Retention

We retain your store data only as long as your store has our app installed. Upon app uninstallation, all associated store data is automatically deleted from our systems within 30 days.

5. Your Rights

As a merchant, you may request:

Access to the personal data we store
Correction of any inaccuracies
Deletion of your store data after uninstall

To make a request, please contact us at [help@sonicpad.ai].

6. Security

We implement industry-standard security practices to protect your data from unauthorized access, including encryption in transit and at rest.

7. Contact

For any privacy-related inquiries or concerns, you can reach us at:

📧 help@sonicpad.ai
🌐 https://sonicpad.ai/privacy

8. Additional Resources